Customer Service Contact Centre Dubai UAE

Position: Customer Service Contact Centre

Date posted: 2022-02-09

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are Hiring for the role of Customer Service Contact Centre – Data Analyst.

• For this role, we prefer a qualified candidate who is already based in Dubai, UAE
• Hiring Customer Service/Contact Centre – Data Analyst
• Number of positions available: 1
• We are looking for the following:

Responsibilities:

• Forecasting contact volumes
• High level command of MS Office (mainly Excel-advanced)
• Real Time Management or WMS skills
• Monitoring all issues that impact service levels and take actions to resolve or reduce the impact
• Performing operational and oversight responsibilities as required to ensure all SLAs are met
• Reporting and analyzing business trends across different channels segments (chat, calls, emails…etc.)