[Hiring] Customer Service Associate I REMOTE USA
Position: Customer Service Associate I
Date posted: 2025-04-10
Industry: other
Employment type: Full Time
Experience: 1 year
Qualification: Bachelor’s Degree holder
Salary: USD $14.59 to $24.84 per hour
Location: United States, REMOTE
Company: ADI Global Distribution
Description:
ADI Global Distribution
Customer Service Associate I – Remote
United States
About the job
Job Description
Reporting to a Client Services Supervisor, the Parasol Partner Support Associate will work directly with end customers of our authorized integrators. This role requires the ability to carefully listen and assist end customers and our Partners in their questions. The Parasol Partner Support Associate will need to show empathy and excellent soft skills. Accurate notes and grammar are a must!
This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calmly under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up.
JOB DUTIES:
- Provide every customer with world-class customer service
- Respond to customer inquiries via incoming phone calls
- Assist integrators with general questions, account support, and billing questions
- Listen attentively to customers’ needs and concerns
- Ability to accurately input customer data and leave detailed notes
- Ability to utilize resources and multi-task through them as needed
- Must be able to pick up new technologies quickly and have a keen eye for detail
- Meet expectations in monthly KPIs identified by organization
- Must be able to meet required schedule adherence guidelines as identified by organization
YOU MUST HAVE:
- 1+ year Customer Service
- Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
- Strong verbal and written communication skills
WE VALUE:
- Experience with Microsoft Office
- Salesfoce or Zendesk experience
WHAT’S IN IT FOR YOU:
- Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.
About Us
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year.
We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster , EEO is the Law Supplement Poster and the Pay Transparency Nondiscrimination Provision .
Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
JOB INFO
- Job Identification : 15895
- Job Category : Customer Service
- Posting Date : 2025-04-09T14:11:25+00:00
- Degree Level : No Formal Education
- Job Schedule : Full time
Locations : 1355 W Innovation Way Suite 125, Lehi, 84043, US; 1800 Continental Blvd., Charlotte, 28273, US
(Remote)
Incentive Eligible : N/A
Business : ADI Global Distribution
Hiring Salary Range : The typical hiring salary for this role, ranges from USD $14.59 to $24.84 per hour but varies by specific work location. For example, the hiring salary for this role in Melville, NY is $17.51 to $29.81 per hour and New York City, NY is $18.24 to $31.05 . Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
Benefits : Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship
