[Hiring] Customer Service Advocate REMOTE

­­Position: Customer Service Advocate

Date posted: 2024-10-21

Industry: other

Employment type: Full Time

Experience: 3 to 5 year               

Qualification: Bachelor’s Degree holder

Salary: $37,000-43,000 Annually

Location: Westwood, MA, United States, REMOTE

Company: Talent Bridge Group, LLC.

Description:

Customer Service Advocate – Remote

Westwood, MA

$37K/yr – $43K/yr

About The Job

NTI, Inc. prides itself on being a company that places Americans with disabilities and caregivers into remote positions.

If you are on SSI/SSDI or a caregiver looking to get back to work after a long pause and/or want to jumpstart your career path, NTI can be a great resource for you! We are SSI/SSDI friendly, and we strongly encourage you to apply.

Position Overview:

This is an inbound customer service position. Fielding policy holder phone calls, answering their questions, and providing policy improvement recommendations with a goal of callers upgrading their current policies. This position is for someone who is self-motivated, a go getter looking to start or further their career. This position does require you to be licensed in life and health insurance in your state. Candidates successful in passing an interview with our partner company will receive free life and health insurance classes preparing them for their state exam to become a licensed health and life insurance agent.

You must reside in one of the following eligible states: MI, WI, IN, FL, GA, NC, SC, TX (NOT in Dallas, Euless, or San Antonio)

Essential Duties and Responsibilities:

• Contact Center Hours of Operation: Monday thru Friday 7:45am to 7pm EST
• Schedules are determined with Work Force Management Department during first few weeks in training.
• Closing Shifts will require agents to stay on the phones till an All Clear is provided and released from phones, this means you could work past the 7pm EST closing time.
• Average call volume per day=40-50 calls
• Average call handle time= 9-15 mins
• Agent handles inbound calls from existing customers with a service need but are required to sell to customers on all applicable calls
• Call Types: Existing customers for billing issues, changes to current policy, inquiries, claims, sales, etc
• Monthly Bonus opportunity based on service and sales metrics set for the agents. Agents are eligible for bonus once they are productive on the phones

Minimum Requirements:

• Must pass a federal background check.
• Minimum Licensing requirements: NTI will help unlicensed agents who pass an interview with the client to become licensed.
• This position requires an active life and health insurance license in your resident state. NPN will need to be provided to the recruiter for proof prior to offer.
• Ability to become licensed in all 50 states                        
• Your licenses must be up to date and Gerber Life is not responsible for any late fees or fines attached to your licenses. Any certifications that are due prior to your employment are at your cost and responsibility.
• CAPTIVE position, you cant have any active open book of business in any lines of insurance while employed for Gerber Life Insurance.

Salary requirements:

• Salary $37,000-43,000 Annually
• Bonus Structure ranging from $800-$2,000 (with the bonus, you could potentially make earnings up to $66,000 annually)

Training Requirements:

• Training hours = M-F, 7:30am-4:00pm CST / 8:30am-5:00pm EST
• Staggered learning approach to help you build your skills.
• Nesting environment allowing you to practice what you have been taught
• Strict attendance policy during training, PTO is not available during this time