Customer Relationship Management Specialist Dubai UAE

Position: Customer Relationship Management Specialist

Date posted: 2022-01-02

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Relationship Management Specialist

Requirements:

• Language skills if required: Russian Speaker
• Years of relevant experience: 3 – 5 years
• Candidate should have experience in the following industries: Real Estate Collections Experience
• Educational Requirement (technical/universities to target): Graduation degree – Commerce/Finance background is preferred; not mandatory
• Any specific technical skills required: Should have worked on Sales Force/ a Sales related CRM
• Any other preference: Candidate needs to be had an appropriate personality for the role
• Meet the collection targets, monthly, quarterly and yearly.
• Excel in the customer service levels and achieve new standards in after sales and customer service.
• Monitoring clients’ payments, advising clients when their payment is due and making the collection reports, and planning in advance. Taking all necessary steps, within the operations deadline to collect timely payments from the clients.
• Upgrading customers from their current investment portfolio to higher investments including purchasing new properties/ products of the company
• Upgrading may also include indirect mandatory upgrading of some products and services on a higher value.
• Ensuring that the potential investors shall invest within company and sister concern properties as much as possible.
• Regular follow ups with the clients and keeping the clients updated on the updates on the Project, progress of construction and events of the company
• Advising clients on forthcoming product developments and special promotions, if required.
• Reconcile a list of received and receivables with the Finance Department on a periodic basis and take necessary corrective measures in case of discrepancies.
• Identify and resolve client issues
• Provide full documentary support and evidence related to bad debts/ defaulters to support the Legal Department, in case of a dispute with the client and/or non-payments.
• Follow up with proper reminders, legal notices, and cancellation through the Legal department (from DLD), if required.
• The flexible package depends on experience!