Customer Experience Project Manager Dubai UAE

Position: Customer Experience Project Manager

Date posted: 2023-11-04

Industry: Financial Services

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Partner & More

Description:

Partner & More is hiring Customer Experience Project Manager for a reputable Financial Services company located in UAE.

Responsibilities:

• Lead and manage customer experience projects from planning to execution. This includes developing project plans, timelines, as well as ensuring project milestones and deliverables are met.
• Collaborate with internal teams including Ops managers, product, marketing, and BI to identify customer pain points, develop solutions, and implement improvements.
• Conduct customer research, market trends analysis, and benchmarking to inform project decision-making and strategy when needed
• Develop and maintain project documentation, communication plans, and status updates for stakeholders.
• Stay up-to-date on industry trends and best practices related to customer experience and project management.
• Develop and maintain customer journey maps that identify pain points, opportunities, and key touchpoints across the customer experience.
• Develop and maintain a strong business relationship with our 3rd party providers & vendors, ensuring a fruitful relationship with continuous improvement mindset

Requirements & Qualifications:

1. Bachelor’s degree in business, marketing, or related field.
2. 5+ years of experience in customer experience strategy or related roles.

Required Skills

• Native Arabic speaker
• Fluency in English Language, B1 profile
• Ability to use computers
• Ability to use internet applications
• Strong understanding of customer experience best practices and principles.
• Experience in developing and executing customer experience programs or initiatives.
• Experience with customer experience metrics and tools.
• Excellent organizational skills, integrity, and great follow-through on tasks.
• Superior project management skills
• Strong stakeholder management skills and ability to perform under pressure
• Strong experience using call center omni-channel solutions such as Zendesk/Freshdesk
• Strong process and procedure mindset for consistency and stability