Customer Champion Dubai UAE

Position: Customer Champion

Date posted: 2022-07-25

Industry: customer engagement technology

Employment type: Full Time

Experience: 12 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Flytxt

Description:

Hiring Customer Champion (non CVM business account)

• MBA from a recognized B-School preferably. Minimum 12 years of Predominant customer handling experience with an innovative mindset.
• Flytxt is an independent market leader in intelligent customer engagement technology. Flytxt has built its own portfolio of AI, Marketing Automation and Real time customer engagement technology, and aims to be a leader in the use of AI and machine learning in customer engagement.
• Flytxt is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Germany, Mexico, Singapore, South Africa, and Colombia.
• The Opportunity: The Customer Champion not only has to act as the Voice of the Customer within the company, but has to have authority to work across the organization, to ensure that the Customer’s Voice is not only listened to, but understood and acted upon.
• The Challenge: Are you a leader who can nurture and build the business?
• Do you have it in you to transform your customers to promoters of Flytxt business?
• Do you have the leadership material to take up this challenge?
• You: As the Customer Champion you will:
• Seasoned sales-oriented personnel with cross-vertical all-around experience in challenging global markets including Customer life cycle management, Go to Market Strategy, Product Portfolio Management, Build Vs Buy decision, Product Pricing, Client Relationship Management, Business Analysis, Program Management, and SaaS.
• Managing business transformation initiatives with tangible impact on the bottom line.
• Developing market specific strategies across the full business value chain
• Apply experience and lessons learnt to evolve as a trusted advisor to the customers, advising on their evolution and in the process maximizing revenue generation by helping the client sell to themselves.
• Drives and supports Proofs-of-Concept to help win incremental business.
• Responsible for infusing the brand with purpose and being a catalyst of growth for the organization by modernizing global customer engagement strategies and overall customer experience. By championing the voice of the customer and being able to surface deep insights.
• You have: MBA from a recognized B-School preferably. Minimum 12 years of Predominant customer handling experience with an innovative mindset.
• You also have: Fluency in French and English is must (fluency in Arabic would be an added advantage)
• Excellent communication and presentation skills to all levels, both internally and externally.
• Good Networking Skills
• Team player but also a leader
• Apart from this life-time opportunity, the company will also offer a competitive compensation package