Customer Care Representative Dubai UAE

Position: Customer Care Representative

Date posted: 2023-11-08

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Care Representative – FM

• To act as a liaison between the customer and the company, serving as the initial point of contact for customers and resolving their issues by escalating them through the appropriate channels.
• Must have – UAE Experience Required
• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customers; keeping records of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer requests are attended to accordingly
• Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Ensure maximized productivity and minimized costs