25 Nov 2023
CRM Manager Dubai UAE
Position: CRM Manager
Date posted: 2023-11-25
Industry: other
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Matajar Group
Description:
We’re Hiring: CRM Manager at Matajar Group
Location: Business Tower, Burjuman, Dubai, UAE
Join Our Team!
At Matajar, we’re on the lookout for a CRM Manager who is adept at enhancing customer relationships and driving business growth. This role is crucial in managing our customer order cycle and addressing various customer-related issues with efficiency and innovation.
Key Responsibilities:
- Order Cycle Management: Oversee the entire process, ensuring timely and accurate order processing.
- Issue Resolution: Tackle issues related to stock, order delays, and returns, aiming for minimal occurrences.
- Customer Service Improvement: Use feedback to enhance service quality and customer satisfaction.
- CRM Software Management: Utilize CRM tools to maximize customer engagement and retention.
- Market Analysis and Strategy: Analyze trends, develop strategies to lead in the market.
- Team Coordination: Work closely with IT and marketing to align CRM and business strategies.
Who You Are:
- Expertise in CRM with a customer-first mindset.
- Proficient in CRM software and analytical tools.
- Excellent problem-solving, communication, and interpersonal skills.
- Thrives in a dynamic, fast-paced environment.
What We Offer:
- Be a part of a pioneering e-commerce platform in UAE.
- Dynamic, challenging work atmosphere.
- Competitive salary and benefits.