Contact Center Coordinator Dubai UAE

Position: Contact Center Coordinator

Date posted: 2022-12-10

Industry: other

Employment type: Full Time

Experience: 5 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent opening in Dubai

We are looking for a Contact Center Coordinator in Dubai.

Roles:

• Hiring and training contact center agents.
• Establishing and monitoring KPIs and goals for the contact center.
• Developing schedules and rosters and conducting training.
• Resolving any client/customer issues or other contact center problems that may occur.

Required Education, Qualification and Experience

• Bachelor’s degree or equivalent.
• Experience in Genesis contact center solution.
• 5 years in a contact center supervisory role.
• Experience in corporate contact center operations.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.