Configuration Item Manager Abu Dhabi UAE

Position: Configuration Item Manager

Date posted: 2022-04-03

Industry: other

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree Holder

Salary: AED 14000 to 15000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Configuration Item Manager

Salary Range: AED 14,000 – 15,000 per Month

Contract Duration: 1 Year – Extendable

Job Description:

• Administering the CMDB process within the organization, working closely with other process leads, and ensuring that Asset specific information can be gathered and disseminated using efficient and consistently followed processes.
• Will work closely with Incident, Problem, Change, Service Request, Disaster Recovery specific process managers and with the customer.
• Administer, manage and carry out all aspects of the CMDB process to ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence and reporting.
• Managing the day-to-day activities of the process, including establishing priorities and work assignments.
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)
• Facilitating communication and engaging the business and IT management to encourage CM efforts and value propositions
• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes
• Reviewing and approving all changes to the CMS infrastructure where applicable
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentoring the organization of CM services, concepts, policies, and procedures
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and publishing configuration management reporting