Call Centre Representative Dubai UAE

Position: Call Centre Representative

Date posted: 2022-09-18

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 7000 to 8000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Call Centre Representative Contact Center for leading property developer.

• UAE experience for 2 to 3 years (Required).
• Job location: Dubai
• Job type: Full time, Permanent
• Start date: immediately

Job Description

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Will sometimes have to conduct high-level sales calls
• Create and Implement Call Center Scripts
• Resolve Escalated Customer Complaints
• Facilitate efficient communication between departments and clients.

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 2 years (Required)
• Real Estate: 1 year (Preferred)