Call Centre Quality Analyst Dubai UAE

Position: Call Centre Quality Analyst

Date posted: 2021-11-10

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent hiring for a Call Centre Quality Analyst-Arabic speaker with Excellent English-Dubai.

No. Of Vacancies: 5

Job Requirements:

• Performs call monitoring and provides trend data to QA/Ops management team.
• Participates in design of call monitoring formats and quality standards uses quality monitoring data management system to
• Compile and track performance at team and individual level performs monitors of contact center touchpoints (email, inbound, outbound, chat…etc.).
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions.
• Provides feedback to call center agents and leaders (coaching competencies).
• Prepares and analyses internal and external quality reports for management staff review.
• Applicant must be currently based in U.A.E and available to join immediately

With the subject of QA at:

Only shortlisted candidates will be contacted.