20 May 2022
Call Centre Agents Dubai UAE
Position: Call Centre Agents
Date posted: 2022-05-20
Industry: other
Employment type: Full Time
Experience: 1 or more year
Qualification: Bachelor’s Degree holder
Salary: AED 4000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are looking for a Bilingual (Arabic/English) Call Centre Agents.
Mandatory Requirements:
- One or more year of experience as call center agent of UAE.
- Must be diploma / graduate
- Having Good communication skills in both English & Arabic –
- Strong communication, both written and verbal
- Basic mathematics / numerical understanding
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills
- Expertise in the customer service area
Job Details
- Attractive Salary, Employment Visa and Medical Insurance
- Job Timing: 08:00 AM to 08:00 PM (2 Shifts on rotational Basis) – 6 Days a week (48 Hours)
- Location: Dubai
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, and other account items.
- Collaborate with other call center professionals to improve customer service.