Call Center Representative Dubai UAE

Position: Call Center Representative

Date posted: 2021-03-03

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 2500 to 3000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Call Center Representative for our reputed company in UAE.

Requirements:-

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service

Qualifications:-

• Strong communication, both written and verbal
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Should be graduated
• Candidates preferred: On visit visa / Cancelled Visa Only (Immediate Joiners )
• Willing to work on a shift basis.
• Other benefits as per UAE Laws.