[Hiring] Call Center Executive Dubai UAE

Position: Call Center Executive

Date posted: 2024-04-10

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 1300

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Call Center Executive

Responsibilities:

• Answering inbound calls and making outbound calls to assist customers.
• Providing information about products, services, and promotions to customers.
• Handling customer inquiries, complaints, and escalations with professionalism and empathy.
• Resolving customer issues in a timely and effective manner.
• Following call center scripts and procedures accurately.
• Ensuring customer satisfaction and maintaining high-quality service standards.
• Adhering to call center metrics and targets.
• Collaborating with team members and other departments to ensure seamless customer service delivery.
• Continuously improving product knowledge and call handling skills through training and development programs.
• Adhering to company policies and procedures at all times.

Requirements:

• Female Candidate with Valid Passport
• Prior experience in a call center or customer service role preferred.
• Excellent communication skills in English and Hindi; and any other south Indiana language will be an addition
• Strong interpersonal skills and the ability to build rapport with customers.
• Problem-solving skills and the ability to handle difficult situations with calmness and professionalism.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work in rotating shifts, including weekends and holidays.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Preference with past call center experience
• Residency or work permit in Dubai.