Call Center Agents Sharjah UAE

Position: Call Center Agents

Date posted: 2022-02-24

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Sharjah, United Arab Emirates

Company: Confidential

Description:

Call Center Agents (Hindi/Urdu, and English)

Openings: 4

Job Description:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Requirements:

• Prior experience working as a Contact Center Executive.
• Excellent communication and interpersonal skills.
• Contact Center experience will be a plus (1-2 years)
• Mandatory Languages: Hindi/Urdu and English  
• Own visa/dependent visa is preferred (for Short term project – extendable)
• Candidate requires to be available in Sharjah to start immediately.