Call Center Agents Dubai UAE

Position: Call Center Agents

Date posted: 2023-01-16

Industry: other

Employment type: Full Time

Experience: Healthcare, 2 years (Preferred)

Qualification: Bachelor’s degree/diploma or equivalent

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Build your career with most reputed Healthcare in UAE

We are Hiring Call Center Agents- Bilingual Arabic Speaker.

• No of Positions: 2
• Arabic speaker with at least 1 year of healthcare experience /immediate joiners
• Male -Filipino nationality with at least 1 year of healthcare experience /immediate joiners.

Job Responsibilities:

• Receives and promptly resolves client inquiries concerning services, facilities, technology, health professional skills, events, organizational news and general health inquiries with the highest degree of courtesy and professionalism.
• Effectively executes inbound and outbound client communications with quality in accordance with standard call strategies and client expectations (talk time, hold time, etc.).
• Assumes ownership for inquiries made by the client until such time the issue is dispatched to another service entity e.g. administration, nursing, insurance departments.
• Keeps up-to-date and proficient on new product and service enhancements and changes via in-house training, seminars, documentation, etc. and actively participates in training programs designed to enhance service skills.
• Performs any other tasks and duties appropriate in his/her realm of knowledge, skills and experience as required, updates patients on insurance approvals status, addresses all inquiries sent vial mail and online appointment requests.
• Answers telephone calls in a clear, calm and professional manner. Screens calls by urgency and routes calls promptly, accurately, and professionally to appropriate party.
• Makes, cancels and reschedules patient appointments maintaining appointment schedule according to Clinic procedures.
• Behaves in a respectful manner at all times whilst in the Call Center and takes a pro-active approach towards suggestions improvements to work practices.
• Shows flexibility in working hours and duties. Maintains regular and consistent attendance at work. Attains the service level set by the Call Center Manager.

Note: Only shortlisted candidates will be contacted.

Preference will be given to the candidates who can join IMMEDIATELY.