Call Center Agent Dubai UAE

Position: Call Center Agent

Date posted: 2023-08-12

Industry: Automobile

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Call Center Agent

Duties and Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Call clients and customers to inform them about the company’s new product, service and policies.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Requirements:

• High school diploma or equivalent.
• 2-3 Years UAE experience in a call center environment.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.