Call Center Agent Dubai UAE

Position: Call Center Agent

Date posted: 2022-11-23

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Call Center Agent for our client in Dubai.

  • Salary: AED 4,000 all in
  • Work Location: Dubai
  • Visa: Under Sponsorship / Own Visa
  • Receive calls on the switchboard, as per client’s guidelines to provide superior services to callers
  • Answer basic general queries
  • Transfer calls to the concerned staff / departments as per client’s guidelines to ensure smooth communication between callers and the Division
  • Answer all calls within the predetermined time
  • Capture accurately all call details
  • Assign correct priorities to all logged enquiries
  • Assign correct categories to all logged enquiries
  • Continuously monitor progress of all logged calls
  • Follow up with different departments where necessary
  • Liaise with the Team Leader / Assistant Manager to resolve difficult customer relations issues
  • Provide feedback to callers on the status
  • Log all calls accurately on the Computerized Maintenance Management System (Salesforce / Yardi) to include details of caller, Request, location, category and assignment of task.
  • Complete and print all job cards and deliver to service provider
  • Maintain accurate and up to date data
  • Carry out customer satisfaction surveys and produce reports
  • The contract is for 2 to 3 months, extendable depending on your performance and the business requirements.

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