[Hiring] Call Center Agent/Coordinator Dubai UAE

­Position: Call Center Agent/Coordinator

Date posted: 2024-07-26

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are seeking a Call Center Agent/Coordinator with a medical background to manage patients’ treatment journeys.

Key Job Responsibilities:

• Provide case coordination services to patients and their escorts needing assistance.
• Plan the patients’ treatment journey based on the medical committee’s decisions, including flights, transportation, and issuing certificates.
• Accurately and promptly maintain treatment journey data from the treatment application to repatriation.
• Establish and build supportive, nurturing relationships with patients and their families.
• Respond to customer inquiries and requests via email and phone in a timely manner.
• Generate Excel reports as requested.
• Receive calls from patients during and after official working hours and resolve or escalate cases as needed.

Requirements:

• 2-3 years of experience as a medical case coordinator.
• Strong customer service experience.
• Fluent in Arabic and English (reading, writing, and speaking).
• Outstanding attention to detail and organizational skills.
• Ability to problem-solve and apply critical thinking concepts.
• Excellent time management skills.
• Strong oral and written communication skills to interact with current and potential patients.
• Flexibility to adapt to a rapidly changing work environment.
• Flexibility to work rotational shifts.