Call Center Agent Ajman UAE

Position: Call Center Agent

Date posted: 2021-03-22

Industry: other

Employment type: Full Time

Experience: 1 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Ajman, United Arab Emirates

Company: Confidential

Description:

Female Arab Call Center Agent required urgent- Ajman, UAE:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment or Indoor Sales.
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • Good in Arabic, English language
  • Arab Nationals available in UAE.

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