Call Center Agent Ajman UAE

Position: Call Center Agent

Date posted: 2021-03-22

Industry: other

Employment type: Full Time

Experience: 1 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Ajman, United Arab Emirates

Company: Confidential

Description:

Female Arab Call Center Agent required urgent- Ajman, UAE:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment or Indoor Sales.
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Good in Arabic, English language
• Arab Nationals available in UAE.