[Hiring] Billing Specialist REMOTE

­­Position: Billing Specialist

Date posted: 2024-10-25

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Location: United States, REMOTE

Company: Conf NWN Carousel

Description:

Billing Specialist required

Company Overview

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities

The Billing Specialists will perform daily invoicing. Monitor and action on items in a shared billing mailbox. Comply with billing internal controls and participate in special projects. Establish and maintain positive business relationships both internally and externally to promote company goals.

Scope Of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Perform billing, research, and customer service – related activities supporting the company’s business operations.
• Ensure billing cycles are handled efficiently and accurately.
• Work in a team environment, while establishing and building strong relationships both internally and externally to promote company goals.
• Comply with company and departmental policies, procedures, and performance standards.
• Analyze and answer inquiries from internal and external customers.
• Utilize systems and tools in order to achieve departmental objections.
• Thoroughly review database notes to ensure accurate billing of all services and products provided.
• Print, email or submit into portal customer invoices, based on their submission requirements.
• Cross train with Billing team members on other lines of business in order to provide adequate Department support.
• Complete administrative tasks and perform other related duties as assigned.

Additional job responsibilities include, but are not limited to:

• Other duties as assigned by Finance Management based on Finance department initiatives and priorities. Job responsibilities of role may change based on Finance Management discretion.

Qualifications

 Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Requires experience in an accounting or office environment.
• Prior Billing/Invoicing, A/R, A/P, or Purchasing experience in Technology sector preferred.
• Strong interpersonal skills to enable effective interaction with all levels of personnel
• Great work ethic and attention to detail
• Adaptable to a changing, fast-paced work environment.
• Exceptional analytical , problem-solving, and organizational skills.
• Ability to provide exceptional client service through a sense of urgency and commitment to quality and timely completion of duties.
• Display appropriate ethical knowledge through extraordinary confidentiality, integrity and professional presentation and conduct.
• Ability to work effectively both within a team environment and independently.
• Excellent multitasking skills and ability to prioritize.