[Hiring] B2B Customer Service Executive Dubai UAE
Position: B2B Customer Service Executive
Date posted: 2024-04-06
Industry: other
Employment type: Full Time
Experience: 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Mirka Middle East FZCO
Description:
Hiring B2B Customer Service Executive
Experience: Minimum 5 years of UAE work experience, including handling international logistics operations.
Role Overview:
Mirka Middle East FZCO is seeking a proactive, motivated team player to join our team as a B2B Customer Service Executive. The ideal candidate will have a strong background in customer service, with a focus on B2B interactions. They should also have experience in handling international logistics operations and be proficient in ERP systems like SAP and Oracle, as well as have knowledge about CRMs.
Key Responsibilities:
- Manage and resolve B2B customer inquiries in a timely and professional manner.
- Coordinate with internal teams to ensure smooth order processing and delivery.
- Monitor and track international shipments to ensure on-time delivery.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Identify areas for process improvement and implement solutions to enhance customer satisfaction.
- Stay updated with industry trends and developments to provide informed support to customers.
- Utilize ERP systems like SAP and Oracle to streamline operations and improve efficiency.
- Work closely with the logistics team to optimize supply chain operations and reduce costs.
- Provide training and guidance to junior team members, ensuring their professional growth and development
Qualifications and Skills:
- Bachelor’s degree in Business Administration or related field.
- Minimum 5 years of experience in B2B customer service, with a focus on logistics operations.
- Proficiency in ERP systems such as SAP and Oracle.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Knowledge of CRMs and their applications in customer service.
- Proven track record of meeting and exceeding customer expectations.
- Ability to work independently and as part of a team.
- Fluent in English, additional languages are a plus.
Why Join Us:
- Opportunity to work with a global leader in abrasive technology.
- Competitive salary and benefits package.
- Room for growth and advancement within the company.
- Exposure to international business operations and logistics management.
If you are a proactive, motivated team player with a passion for customer service and logistics, we would love to hear from you. Apply now to join Mirka Middle East FZCO as a B2B Customer Service Executive and be part of our dynamic team.
