[Hiring] Associate Access Specialist REMOTE USA
Position: Associate Access Specialist
Date posted: 2025-03-23
Industry: Healthcare Services
Employment type: Full Time
Experience: 1 Year
Qualification: Bachelor’s Degree holder
Location: United States, REMOTE
Company: Recruitment via Talentify
Description:
Hiring Associate Access Specialist (Remote)
United States ·
About the job
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Engaging and dynamic workplace focused on community and purpose
- Comprehensive benefits package offered to employees
What To Expect (Job Responsibilities)
- Provide service to patients and providers during inbound and outbound phone calls while scheduling appointments
- Capture customer information and document using messaging system to clinic staff and/or providers
- Schedule patient appointments in electronic systems, prioritizing health concerns according to urgency
- Provide information to customers regarding appointment location, process steps, and parking
- Address patient health concerns in accordance with division guidelines and navigate complex situations effectively
What Is Required (Qualifications)
- Minimum of 1 year of relevant work experience
- Must possess a High School Diploma or GED
- Fundamental understanding of customer service principles and patient scheduling systems
- Ability to handle calls professionally, demonstrating good manners and appropriate protocols
- Basic knowledge of safety and regulatory requirements in a healthcare setting
How To Stand Out (Preferred Qualifications)
- Experience in a healthcare-related call center or administrative role
- Familiarity with electronic health record systems
- Strong problem-solving skills and ability to handle difficult situations with ease
- Demonstrated commitment to continuous improvement in patient satisfaction
- Willingness to learn new technologies and adapt to changing environments
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