Assistant Operations Manager Dubai UAE

Position: Assistant Operations Manager

Date posted: 2023-05-08

Industry: BPO                 

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: IBT


We are Hiring! Assistant Operations Manager

Join our Growing team IBT: No. 1 BPO Company in Middle East


  • Manage day to day contact center & BPO operations.
  • Hiring, training, coaching, and leading teams as they provide support for customers.
  • Plan staffing based on call volume trends. Makes corrections if needed.
  • Transition new projects.
  • Handle multiple projects in fast paced environment.
  • Build review decks & lead meetings with internal or external stakeholders.
  • Build strong relationship with internal & external stakeholders.
  • Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
  • Build strong team culture. Keep team members motivated.
  • Lead meetings with team members to discuss team performance and work plans for upcoming months.
  • Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
  • Conduct performance reviews for the teams.
  • Taking on other tasks or projects to support employees, other managers, and BPO operations.


  • Bilingual (Arabic & English)
  • Graduate from any stream.
  • Strong spoken & written communication skills.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Minimum 2 – 3 years of working experience in similar roles.
  • Location:
  • Dubai, UAE
  • Job Types: Full-time, Permanent

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