Assistant Manager Customer Experience Dubai UAE

Position: Assistant Manager Customer Experience

Date posted: 2022-08-03

Industry: Consumer Electronics

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring an Assistant Manager Customer Experience (CL2 – III)

Industry: Consumer Electronics

Location: Dubai, UAE

Responsibilities & Skills: 

• Oversee the responsibilities of the Customer Experience Manager who looks after the regional care pack management, retention/loyalty programs, and other sales support activities
• Lead regional Care Pack Program and act as the primary contact point for Care Pack sales, marketing, policy and pricing set-up
• Seeking upselling and cross-selling opportunities thru all CS Touchpoints.
• Leading the projects from initiation to final deployment based on a clear timeline, and analyzing results for continuous improvements
• Minimum 5/+ year experience in Customer Experience Management (within the electronics Industry).
• Experience using SAP or other ERP statistical software packages
• Strong analytical abilities and problem resolving skills
• Strong knowledge of CX processes within the electronics Industry / Customer service
• Minimum of a Bachelor’s degree from a reputable university
• Fluent in English is a must and Arabic is an advantage
• Proficient with Microsoft Office, power point and Excel