Assistant Manager CRM Dubai UAE

Position: Assistant Manager CRM

Date posted: 2024-01-08

Industry: other

Employment type: Full Time

Experience: 5 years

Qualification: Bachelor’s Degree holder

Salary: AED 7000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Assistant Manager CRM

Location: Dubai

Responsibilities:

• Drive Salesforce adoption in the country.
• Train and monitor the CRM business outcomes for the country – sales, conversion of CRM data etc.
• Monitor service ticket closures and TAT on CRM.
• Drive continuous improvement in CX metrics such as NPS, google reviews, ORM escalation TATs etc.
• Induction of all new store CRM team members in the country.
• Monitor and manage performance of Store CRM.
• Own customer data quality for the country, ensuring high levels of data fill rate on CRM.
• Liaison with Store Heads to solve CRM related gaps in the store.
• Provide inputs to the CRM Trainer for closing gaps in CRM related training.
• Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Requirement:

• Minimum 5 years of CRM experience.
• Retail Experience is a Must
• Graduate preferably in Marketing or related field.
• CRM certifications is preferred.
• Strong Salesforce experience, experience with implementation cycle is advantageous.

Offer

• Salary AED 7,000 – AED 10,000 – Subject to experience
• Visa, insurance, Annual ticket to home country