Assistant CRM Manager Dubai UAE

Position: Assistant CRM Manager

Date posted: 2022-07-02

Industry: retail brand

Employment type: Full Time

Experience: 5 years

Qualification: Bachelor’s Degree holder

Salary: AED18000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Assistant CRM Manager

Job Description (for ad posting)

• Responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels
• Manage our CRM system and the data within, evolving and implementing customer journeys and personalization roadmaps
• Play an active role in the formation of ongoing CRM strategies; as well as the weekly/monthly/annual departmental calendars that enable continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value
• Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact
• Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration, frontend integration, and CRM integration with the retail stores, internal IT department, third-party eCommerce providers, and email service providers
• Manage direct communications with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business

Qualifications

• At least 5 years’ experience in the sales/ Loyalty/ CRM/ Digital marketing field; 3 years’ experience in Retail CRM Marketing
• Should have experience using different CRM tools like Oracle CX Cloud or Salesforce CRM or Microsoft Dynamics 365 or similar and marketing automation tools like Marketo, Moengage, Braze, or similar
• Should have experience in CRM BRD development and CRM tools implementation
• Loyalty platform Management experience is a plus
• CDP (Customer Data Platform) and Omnichannel CRM execution experience is a plus

Send your CV in word format to: and use “Assistant CRM Manager” as email subject