Arabic Reservation Agent Dubai UAE

Position: Arabic Reservation Agent

Date posted: 2023-08-22

Industry: hospitality

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential


Hiring Arabic Reservation Agent

Job description

We are seeking a highly motivated and customer-focused Arabic-Speaking Reservations Agent to join our team, a leading holiday home management company. As a Reservations Agent, you will play a crucial role in converting reservation leads, both in English and Arabic, while actively upselling our services to enhance the guest experience. This is an excellent opportunity for a detail-oriented and sales-driven individual to contribute to the growth and success of our organization.


  • Reservation Conversion and Upselling:
  • Handle inbound reservation inquiries and effectively convert leads into confirmed bookings.
  • Communicate with guests in both English and Arabic, providing accurate and timely information about our holiday homes, availability, rates, and policies.
  • Utilize persuasive selling techniques to upsell additional services, amenities, or upgrades to enhance the guest experience and increase revenue.
  • Maintain a high level of product knowledge to provide accurate and comprehensive information to potential guests.
  • Follow up with potential guests to secure reservations and answer any additional questions or concerns they may have.


  • Fluency in Arabic and English is essential, with excellent written and verbal communication skills in both languages.
  • Previous experience in reservations, sales, or customer service roles is preferred.
  • Proven ability to convert leads into bookings and upsell additional services or amenities.
  • Strong sales and negotiation skills, with a customer-centric approach.
  • Exceptional interpersonal and communication skills to build rapport with guests and colleagues.
  • Detail-oriented with excellent organizational and time management abilities.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Proficiency in reservation management systems and Microsoft
  • Office Suite.
  • Familiarity with the hospitality or vacation rental industry is a plus

Screening question

  • What is your level of proficiency in Arabic?
  • What is your level of proficiency in English?
  • How many years of Hospitality experience do you currently have?
  • Can you start immediately?

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