Arabic Reservation Agent Dubai UAE

Position: Arabic Reservation Agent

Date posted: 2023-08-22

Industry: hospitality

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Arabic Reservation Agent

Job description

We are seeking a highly motivated and customer-focused Arabic-Speaking Reservations Agent to join our team, a leading holiday home management company. As a Reservations Agent, you will play a crucial role in converting reservation leads, both in English and Arabic, while actively upselling our services to enhance the guest experience. This is an excellent opportunity for a detail-oriented and sales-driven individual to contribute to the growth and success of our organization.

Responsibilities:

• Reservation Conversion and Upselling:
• Handle inbound reservation inquiries and effectively convert leads into confirmed bookings.
• Communicate with guests in both English and Arabic, providing accurate and timely information about our holiday homes, availability, rates, and policies.
• Utilize persuasive selling techniques to upsell additional services, amenities, or upgrades to enhance the guest experience and increase revenue.
• Maintain a high level of product knowledge to provide accurate and comprehensive information to potential guests.
• Follow up with potential guests to secure reservations and answer any additional questions or concerns they may have.

Qualifications:

• Fluency in Arabic and English is essential, with excellent written and verbal communication skills in both languages.
• Previous experience in reservations, sales, or customer service roles is preferred.
• Proven ability to convert leads into bookings and upsell additional services or amenities.
• Strong sales and negotiation skills, with a customer-centric approach.
• Exceptional interpersonal and communication skills to build rapport with guests and colleagues.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in reservation management systems and Microsoft
• Office Suite.
• Familiarity with the hospitality or vacation rental industry is a plus

Screening question

• What is your level of proficiency in Arabic?
• What is your level of proficiency in English?
• How many years of Hospitality experience do you currently have?
• Can you start immediately?