Application Support Analyst Dubai UAE

Position: Application Support Analyst

Date posted: 2022-06-17

Industry: Other

Employment type: Full Time

Experience: 2 to 4 years

Qualification: Bachelor’s Degree holder

Salary: AED 15000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgently required Application Support Analyst – Dubai!

Salary – 15K -20K AED

Responsibilities:

• Responsible for availability of T24 core banking application services and application support team SLAs and KPIs
• Manage incidents, service requests, problem analysis and resolution for application problems engaging vendors as required
• Lead critical incident resolution and escalation and participate in major incident reviews
• Improve application functionality and performance and provide suggestions for system and business improvements
• Manage relationships with business users, IT stakeholders, vendors
• Develop processes and procedures for application support
• Delivery of management report on application support and system performance
• Manage testing of disaster recovery plan
• Conduct periodic review meetings with the team to track support status
• Ensure continual improvement in customer satisfaction, deliver high value services and productivity

Key Skills:

• Extensive technical and functional knowledge of OMS systems such as Retail Unity OMS (Architecture, core modules and customization)
• Proficiency in OMS terminologies, concepts, and processes
• Strong knowledge of business processes and technology landscape in banking
• Excellent stakeholder management, communication, written and analytical skills
• Demonstrate behaviors which are aligned with the organization’s desired culture and values