Analyst Application Support Dubai UAE

Position: Analyst Application Support

Date posted: 2023-07-07

Industry: Auxiliary Systems

Employment type: Full Time

Experience: 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Analyst Application Support – Auxiliary Systems

Location: Dubai

Skills and Experience:

• ITIL & Six Sigma certification
• Knowledge in Automation, BPM, loan origination systems
• Basic knowledge of core banking functionalities.
• 3+ years supporting auxiliary Systems in banking environment
• To ensure optimum availability of auxiliary service assigned as per service catalogue.
• Monitor service outage / deterioration related alerts and take necessary action for permanent resolution.
• Troubleshooting, debugging, and timely resolution of problem reported. Technical glitches should be immediately escalated to vendors for permanent resolution.
• To ensure timely update of bug fixes and patches following approved change and release management policies.
• Ensure support and maintenance contracts are renewed.
• Ensure enterprise data is safe and protected.
• Ensure Production and DR sites are in sync and the same has been tested as per published schedule.
• Ensure satisfactory audit ratings through strict adherence of policies, processes and procedures.
• Ensure all new business initiatives are supported based on the measurable set in KPI.
• Ensure measurable KPI are set and monitored.
• Participate in the annual IT Budget process.
• To define, implement and enhance Application and Webserver baseline standards in line with business goals.
• AMC Terms & SLAs
• Suggestion / Recommendations on application development and deployment methodologies for newly procured and existing application enhancements.
• Suggestion / Recommendations on integration methodology needed for integrating applications used within the data center