After Sales Manager Abu Dhabi UAE
Position: After Sales Manager
Date posted: 2020-04-15
Industry: Automotive
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree Holder
Salary: AED 10000 to 15000
Location: Abu Dhabi, United Arab Emirates
Company: Al Futtaim Private Company LLC
Description:
After Sales Manager – Commercial vehicles – HINO – Dubai
Location: Abu Dhabi, AE
Job Requisition ID: 55825
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
To liaise with customers to provide after sales support (commercial, customer and technical) leading to increased customer satisfaction and retention. To monitor the level of customers that are retained in the HINO network for service and repair and to influence decision-makers on how more units can be directed into the service network. To develop new aftersales programs that maximizes service & parts profitability and increase the Service Contract % with customers.
Workshop Supervisor, Service Marketing Executive, Parts Sales Executive, Service Supervisors, Technical Trainer & Driver
Conducting aftersales marketing to maximize capture rate of potential business and to achieve sales/profit targets in both parts and service.
Managing overall income and expenses so as to maximize contribution to total cost absorption
Improving and promoting service contracts with the objective of maximizing profits and customer satisfaction.
Ensure Monthly over dues are not more than agreed target
Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment
Implementing Principal quality standards as stipulated and overviewed by the Principal (Hino) from time to time.
Ensure technical and process support to all staff and customers to ensure the Fix it Right ratio is maximize
Specifying correct tooling and equipment for the service and repair.
Continuously training the employees in terms of latest technical developments, new equipment, new products and/or improving productivity and efficiency.
Drive and Maximize KPI’s, WIP Reports And financial Targets.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
