Administrator Dubai UAE

Position: Administrator

Date posted: 2023-08-31

Industry: Semi Government Real Estate

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 5500

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Administrator for Customer Excellence

Company Description

Semi Government Real Estate

Nationality: Arabic

Must be in: Dubai

Salary: AED 5000 – 5,500

Role Description

This is a full-time, on-site role located in Dubai for a Customer Service Administrator. The Customer Service Administrator will be responsible for serving as the first point of contact for customers, handling customer inquiries, resolving customer complaints, and ensuring a high level of customer satisfaction.

Key accountabilities & Tasks

Administrative:

• issuance of IOC and agreement documents as per customers’ application requirement Organize and maintain case related documentation on proper systems/ files, as per date
• Review daily workflows and cases received from the front office team and coordinate for any missing documents if needed for printing of the NOC
• Manage department’s daily email inquiries and assign to respective staff, ensuring it is closed within SLA
• Check for new customer ownership and customer information details and timely update Nakheel records
• Submit any report or log required by the senior for daily or pending cases

Communication:

• External Customers: Contact customers to update regarding their documents and/ or missing information needed
• Internal Customers: Coordinate with internal departments to ensure customer cases are closed timely and effectivelv
• Report any issues to the management

Qualification, skills, experience:

• Fluency in Arabic language is a must
• High school diploma with previous customer service experience of at least 1-2 years
• Attention to detail
• Good communication, time management and organization skills
• Ability to handle pressure in a fast-paced environment

Subject: “Job Application – Admin for Customer Excellence”