[Hiring] Accounting Support Tier I REMOTE USA

­­­­Position: Accounting Support Tier I

Date posted: 2025-03-17

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: High school diploma or equivalent required.

Location: United States, REMOTE

Company: RedSail Technologies

Description:

Hiring Accounting Support Tier I

About the job

Job Summary

The Accounting Support – Tier I role will assist pharmacies in skillfully operating their PioneerRx software, focusing on internal teamwork to benefit both the company and our customers. Working in a call center environment, you will handle support tickets efficiently, provide guidance on day-to-day accounting operations and assist with basic functionality and accounting features within the PioneerRx Pharmacy Software. As a vital member of the Support team, you will serve as an invaluable resource for both pharmacies and PioneerRx. This is a full-time position available Monday through Friday offering shifts that range between the hours 8:00 AM and 6:00 PM CST, with potential opportunities for after-hours coverage, including possible weekend shift rotations.

Key Duties

  • Provide support for Tier I workbook activities.
  • Triage support tickets related to, but not limited to basic level accounting functionality and features within PioneerRx Pharmacy Software.
  • Manage incoming customer support tickets effectively and in a timely manner
  • Independently resolve software issues and enjoy boosting customers’ satisfaction with PioneerRx, one phone call at a time
  • Manage customer relationships with professionalism and devotion
  • Document and maintain detailed records in our internal ticketing system of all interactions with customers
  • Troubleshoot, test, and document potential programming bugs for QA
  • Collaborate/escalate more complex issues, as necessary, with other Support Staff, Accounting Leads, Support Manager, or different departments (i.e., Development), as appropriate, to respond to or resolve the issue

Education/Training

  • High school diploma or equivalent required.
  • Associates, BA, or BS in Accounting or related field, or equivalent years of experience is beneficial for this position.

Required Work Experience/Skills

  • Excellent oral and written communication, interpersonal, and active listening skills, with the ability to write clear, concise, and factual notes on customer interactions.
  • Strong analytical and creative problem-solving skills to quickly resolve customer issues, with the ability to leverage prior case history when determining next steps
  • Ability to work collaboratively within a team and independently prioritize and complete tasks with minimal supervision.
  • Self-motivated to become more knowledgeable about the Company’s products and services, as well as the pharmaceutical industry.
  • High level of professionalism and strong personal interaction skill
  • Working knowledge of Microsoft Office Suite of Products.

Preferred Work Experience/Skills

  • Expert understanding of phone communication skills, including a professional and confident speaking tone.
  • Expert understanding of how to efficiently manage time and multi-task
  • Advanced knowledge with troubleshooting and problem solving
  • Knowledge of finance law, GAAP, standards, laws, and regulations
  • Working knowledge of detailed financial analysis
  • Proven experience streamlining accounting processes
  • Understanding of banking processes

Discretionary Judgment

  • Uses independent judgment and discretion based upon the employee’s experience in the position.
  • Uses good judgment and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

  • Moderate to high levels of stress may be experienced in the performance of the job.
  • Position is performed in a general office environment, home office, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending.

Equipment

  • Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
  • Internet access is required. For in-office employees, the company provides internet access.
  • For those approved for remote work, the employee is responsible for ensuring their own internet access and minimum specification requirements.

Safety to Self and Others

  • Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment.

Working Conditions/Hazards

  • Position is performed in an open office environment or approved remote work location