IT Support Abu Dhabi UAE

Position: IT Support

Date posted: 2020-04-16

Industry: Other

Employment type: Full Time

Experience: 6-10 years

Qualification: Bachelor’s Degree Holder

Salary: AED 10000 to 15000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

IT Support /E-Channels

Candidates based in UAE preferred.

An E-Channel resource takes care of all issues and support related to banking payment channels: Internet Banking, Mobile Banking, SMS and IVR. The role requires interaction with various internal and external stakeholders. In addition, the role troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.

Responsible for the smooth operations of all (24 X 7) e-channels i.e. Contact Center (IVR), SMS, Predictive Dialer and Internet & Mobile Banking.

Manage and support to the Bank’s channel applications within the agreed SLA

Configure, install, custom-develop, test, upgrade, deployment/implement E-Channel applications.

Should be able to write basic sqls

Responsible for co-ordination of BCP set-up for E-channels.

Java,J2ee, MS-SQL DB ,Oracle DB, UNIX scripting & Java scripting.

Knowledge on Finacle E-banking & Kony platform is preferred.

6– 10 years relevant banking IT working experience on Internet Banking, mobile banking (Kony).

Overall minimum 6-10 years of experience in functional and technical support.

Solid Experience with payment channels applications and databases.

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