Customer Service Receptionist Vacancy Dubai UAE

Position: Customer Service Receptionist Vacancy

Date posted: 2021-01-19

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 3000 to 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Receptionist Vacancy in Dubai

• Work in an office setting is scheduling appointments for customers.
• Responsible for digital communication; they answer customer emails and send emails designed to capture new customers. They also answer phone calls and take messages for the Management and employees.
• Find answers to customer questions in an efficient manner. This duty varies slightly between the call center and office setting.
• Able to be keep a cool, calm demeanor and do everything in their power to diffuse the customer. This requires conflict resolution skills and the ability to think on ones feet.
• Knowledgeable in handling the telephone system Avaya System-Transfer, Hold, Conference Call, Redial, Call Logs etc.
• Organizing daily appointment schedules
• Performing Administrative works instructed by the PA Group CEO.
• Using conflict resolution skills to diffuse angry customers, clients or guest.
• Prioritizing tasks to make sure the most important tasks are done first.
• Building positive rapport with customers, clients, guest and employees.