Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2021-04-02

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 2500

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Executive Vacancy in Dubai

Job Description

• Required Language: English, Filipino, Malayalam, and Hindi.
• Greet all the customer
• Reach the given target on a daily basis
• Provides outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promotes and maintains positive relations with all loyal clients and new customer.
• To be able to report to branch as per given schedule.
• To be able to work in a timely manner
• Complies with all department and company policies and procedures.
• Contributes to the fulfillment of department and company objectives and goals.
• Performs as a team member in allocating and coordinating the work flow.
• Handles workload and customer queries with patience and empathy and not let the work pressure reflect on the way when dealing with the clients.
• Maintains proper records of all transactions, cancellations, and issues computer generated receipts to the customers.
• Maintains an awareness of all promotions and advertisement.
• Maintains a clean and orderly checkout of the counter.
• Answers customer’s questions and provides information on procedures or policies.
• Maintains good relationship with all customer.
• Trains and mentor new employees
• Strictly follow the Anti-Money Laundering procedures as per company rules and regulations.
• Responsible for protecting the privacy of their customers by not discussing financial matters outside, they are required to only release account information to authorized individuals.
• Reporting to the Assistant Branch Manager
• Ensures zero tardiness and absences
• Ensure the cleanliness of the counter
• Make sure to give 100% commitment in all sales promotion.