Customer Care Executive Dubai UAE

Position: Customer Care Executive

Date posted: 2020-09-18

Industry: Real Estate

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Property Finder

Description:

Customer Care Executive

About the Job

• Assist clients over the phone and respond to the support tickets promptly within the service level agreed time and in a professional manner
• Answer the support phone within 2 rings with correct PF greeting
• When transferring the call, brief your colleagues about the caller’s request before transferring
• Conduct onboarding calls of new clients and re-engagement calls of clients due for renewal
• Listen, ask clarifying questions, identify the customer inquiries, and answer them promptly
• For non-technical issues, determine a solution and carry it out promptly with the customer
• For technical issues, diagnose the problem the customer is facing and escalate to the technical team in UAE
• Communicate clearly with the client on time frames & solutions, and being careful not to over-promise
• Assist with internal processes and share insights and solutions among the team

Job Requirements

• Excellent communication skills
• Very good English and computer skills
• 1-2 years of experience dealing with customers
• Maximum age 25 years
• Females only

While mentioning the job title in the subject line.