Customer Care Executive Dubai UAE

Position: Customer Care Executive

Date posted: 2020-09-18

Industry: Real Estate

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Property Finder


Customer Care Executive

About the Job

  • Assist clients over the phone and respond to the support tickets promptly within the service level agreed time and in a professional manner
  • Answer the support phone within 2 rings with correct PF greeting
  • When transferring the call, brief your colleagues about the caller’s request before transferring
  • Conduct onboarding calls of new clients and re-engagement calls of clients due for renewal
  • Listen, ask clarifying questions, identify the customer inquiries, and answer them promptly
  • For non-technical issues, determine a solution and carry it out promptly with the customer
  • For technical issues, diagnose the problem the customer is facing and escalate to the technical team in UAE
  • Communicate clearly with the client on time frames & solutions, and being careful not to over-promise
  • Assist with internal processes and share insights and solutions among the team

Job Requirements

  • Excellent communication skills
  • Very good English and computer skills
  • 1-2 years of experience dealing with customers
  • Maximum age 25 years
  • Females only

While mentioning the job title in the subject line.

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