Call Centre Quality Analyst Dubai UAE

Position: Call Centre Quality Analyst

Date posted: 2020-06-18

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Call Centre Quality Analyst Arabic speaker with Excellent English-Dubai.

Performs call monitoring and provides trend data to

QA/Ops management team.

Participates in design of call monitoring formats and

Quality standards.

Uses quality monitoring data management system to

Compile and track performance at team and individual level.

Performs monitors of contact center touchpoints (email,

Inbound, outbound, chat…etc.).

Participates in customer and client listening programs

To identify customer needs and expectations.

·Provides actionable data to various internal support Groups as needed.

Coordinates and facilitates call calibration sessions.

Provides feedback to call center agents and leaders

(Coaching competencies).

Prepares and analyzes internal and external quality

Reports for management staff review.

Applicant must be currently based in U.A.E and available to join immediately

Mention the position in the subject

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