Assistant Manager Dubai UAE
Position: Assistant Manager
Date posted: 2020-02-27
Industry: Other
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree is required
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Assistant Manager – WFM/ Dubai
Build & publish the dashboard and MI reports to the stakeholders on the key performance objectives in a timely, reliable and simple manner
Support Business with strategic data analytics projects, deep dives, simulation, etc. to deliver Insights to business leaders
Digitize & Automate the MI reports, data capture, workflows etc., through competent BI Solutions to have efficiency gains
Manage computation of key performance indicators and process incentive pay out for business units
Workforce Management and Dialer Management for Multi-Channel Operations (Front and Back Office)
Overall 6+ years of experience either in WFM or with workflow tools like BPM/CRM
Exposure to Banking domain
Proficient in MS Office tools
Working knowledge Genesys iWD, GRAT, GI2, Pulse, GAX
Good knowledge of Genesys WFM tool
Reporting and Data Analytical experience
Effective collaboration with the team and stakeholder
Certification related to Genesys iWD/GRAT
Certification related to other WFM tools
APPLY HERE
Candidates that match the above requirements can send their cv to career@dicetekuae.com
