After Sales Coordinator RAK UAE

Position: After Sales Coordinator

Date posted: 2020-07-03

Industry: other

Employment type: Full Time

Experience: 3 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 5000

Location: Ras Al Khaimah, United Arab Emirates

Company: Confidential

Description:

After Sales Coordinator Team Leader Vacancy

We are looking for a strong leader, independent, experienced, technical and well-organized After Sales Coordinator to deal with guarantee and warranty cases for Franke Water Systems (Stainless Steel Sanitary wares) and Franke Kitchen Systems (Kitchen Appliances) products sold in the Middle East region.

The role is full time office based; located in Ras Al Khaimah and will be responsible for, first contact with all incoming cases; giving initial advice, registering/updating and closing cases and also the coordination of the after sales technicians.

The successful candidate will be the point of reference for colleagues and customers, by keeping schedules and providing feedback, documentation and information.

The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Receiving and making after sales calls for guarantee/warranty.

Cases for Franke Water Systems and Kitchen Systems.

Providing technical support and initial advice to new incoming cases.

Organize and manage the daily work schedule for the after sales technicians.

Organize project mock up’s and on-site technical calls.

Collect customer feedback

Maintaining a high level of customer satisfaction.

Opening, updating and closing after sales cases in the company register.

Reporting to the sales team, product management and customer’s service regarding ongoing cases.

Preparing and sending closing reports

Stock Management for spare parts

A Team Leader

Proven experience in after sales and/or a technical customer service role.

Excellent technical communication skills and deals professionally via telephone, email and other communication methods.

Computer skills, MS Office, word, excel etc. (essential)

UAE Driver’s license (advantage)

Should be able to quickly learn the product range.

Well organized and independent attitude.

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